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Get in touch.

Stuck on setup, want a refund, asking about a feature — drop us a note. We read every one and reply within a day, usually faster.

We don't share your email or message with anyone outside Ember.

Before you send

  • · The FAQ answers most common questions about Group Mode, hibernation, refunds, and setup.
  • · For server issues, paste your dashboard URL or token into the “Order reference” field. Lets us pull up the right server in seconds instead of asking you for it back.
  • · Server down right now? Check the live status page first — if it shows an incident, we're already on it; if everything reads green, the issue may be local to your connection or game client.